The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
STORED INFORMATION AND SECURITY
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Helpthemove takes security of your personal details very seriously. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.
User names and passwords are provided to you only, as a client of Helpthemove. This allows you to access all the information that we are holding on your account. You can update and amend this information. The account allows you to access this feature.
We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of your property submission, such as E.ON and the relevant council and water.
By becoming a client of Helpthemove you consent to the collection and the use by Helpthemove in the methods previously outlined.
DATA PROTECTION ACT 1998
We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. Please feel free to contact Helpthemove via our Data Protection Officer for the purpose of Data Protection Act 1998. You have the right to access information which Helpthemove holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
We are always pleased to get feedback from customers, both positive and negative. We want all our customers to be completely happy with the customer service they receive, so please do tell us if we could do something better.