Caerphilly County Borough Council

Streamlining Utility Management for Caerphilly County Borough Council with Helpthemove

Caerphilly County Borough Council faced a significant challenge in managing their utilities effectively. Coordinating with various companies, clearing debts on meters, and ensuring proper supply connections were just a few of the issues that created inefficiencies and added strain on the Council’s resources. However, a partnership with Helpthemove has transformed the way Caerphilly Council manages utilities for their properties.

The Helpthemove Solution

When Caerphilly Council’s previous partnership unexpectedly ended, Helpthemove stepped in to streamline and manage the utility notifications process. The partnership has proven to be a game-changer, as Helpthemove has effectively addressed the Council’s main challenges and improved overall utility management.

Results and Impact

Since engaging Helpthemove’s services, Caerphilly County Borough Council has seen significant improvements. The coordination with suppliers has become smoother, reducing the workload on admin staff. Debt on meters is now resolved faster, and the billing process has become more efficient, minimising complications. The Council is also currently trialling Helpthemove’s smart meter installation service in their void properties.

Helpthemove looks forward to working with Jane Pitman and the team at Caerphilly County Borough Council in the future. If you’d like to learn more, get in touch today.