Rebel Energy’s recent collapse is the latest disruption to hit the UK energy market, and for letting agents and property managers, it raises urgent questions around continuity, tenant support, and supplier partnerships. With energy suppliers exiting the market, many property managers are now reassessing their approach to energy services. It’s a moment of disruption, but also one of opportunity—to move towards more reliable, future-proof partnerships that deliver greater value for both agents and tenants.
At Helpthemove, we work exclusively with OVO Energy, one of the UK’s most trusted and stable suppliers, serving over 4.4 million customers. Our longstanding partnership means we can offer tailored, transparent energy solutions that take the stress out of managing change.
Supplier collapses aren’t new, but the way you respond makes a big difference—both to your operations and to your tenants’ experience.
The first step is to review which of your properties are affected. Check contract terms and find out whether an automatic transfer to a new supplier has been arranged. In many cases, properties may be moved to a new supplier as part of an Ofgem-managed process—but don’t assume it’s all taken care of. A proactive approach can save time and hassle later.
If your properties haven’t been reassigned or the new terms are less than ideal, it’s important to act quickly. Choosing a new supplier isn’t just about speed—it’s about choosing the right solution. Rather than going direct and juggling multiple contracts, working with a managed service ensures you can consolidate billing, streamline communication, and rely on dedicated support.
For tenants, supplier changes can be confusing—even worrying. Letting agents are often the first point of contact, so clear, confident communication is key.
Let your tenants know what’s happening, what it means for them, and whether they need to take any action. Even if the changeover is seamless behind the scenes, transparency helps build trust.
This is also a good time to demonstrate added value. Smart meters, greener tariffs, and simplified billing can all help tenants feel more in control. By offering thoughtful, future-focused solutions, you position yourself as a dependable, proactive managing agent.
At Helpthemove, we’ve partnered with OVO Energy because we know that letting agents and property managers need more than just energy—they need stability, efficiency, and a supplier that understands their world.
OVO’s scale and reputation speak for themselves, but what really makes the difference is how we work together to serve the property sector. From consolidated billing and smart meter upgrades to regulatory support and energy usage insights, we offer a tailored service that makes your job easier.
We don’t just help you weather change—we help you stay ahead of it.
Looking forward, the energy sector is likely to see more consolidation, more regulation, and a stronger emphasis on sustainability.
Tenants increasingly expect eco-friendly homes, and the government’s push for net zero means energy efficiency is no longer optional. At the same time, digital tools like real-time usage tracking and automated billing are becoming standard. Working with a partner that stays ahead of these trends means your properties will be ready for whatever comes next.
Rebel Energy’s collapse is a stark reminder that stability with an energy supplier isn’t guaranteed. If your competitors are facing uncertainty, this is your chance to offer confidence, clarity, and better outcomes for both landlords and tenants.
Our exclusive partnership with OVO Energy allows us to deliver exactly that. With tailored support, stable service, and a deep understanding of the lettings industry, Helpthemove is here to help you navigate the energy landscape—today and into the future.
Ready to take control of your energy setup? Let’s talk.
Learn how our software can enhance the service you offer to your landlords and tenants
"*" indicates required fields
Related Articles
As we head further into 2025, Scotland’s private rental sector is evolving quickly, bringing new challenges and exciting opportunities for letting agents, landlords, and property investors. With new regulations on rent controls, tenancy reforms, and Scotland’s own rental legislation in the works, staying on top of things is more important than ever.
Read article
When a social housing property becomes vacant, there’s a lot to manage—cleaning, repairs, inspections. But one aspect that often flies under the radar is void energy management.
Read article
The property industry has long been a male-dominated space, from estate agencies to property management and utilities. But things are changing—and fast. With the rise of property technology (PropTech), there’s a fresh wave of innovation
Read article