Testimonials

“In the Hunters & Whitegates network, Helpthemove has been one of the smoothest third‑party integrations we’ve rolled out. The sign‑up rate across the region has been strong because the value is genuinely clear in-branch and was aided by their pitch and presentation at the last RBM meeting where the vast majority signed up in mass. What has stood out for branches was minimal training, fast setup, and instant operational benefit. For me as an Operations Manager, it supports our wider goals around improving branch efficiency as well as generating a little income. It was a win-win for all (staff saved time / income generated / Landlords get void cover). I focused on the fact that anything that reduces admin while improving service quality is an easy yes. Helpthemove does exactly that.”

“Native’s partnership with Helpthemove has been extremely positive. The implementation of HTM has strengthened our void utility management processes, streamlining the management of void apartments through effective account management and an intuitive portal. The onboarding process for new assets is seamless, from working with Gerry Black to set up each site through to mobilising with our account manager, Josh Beswick. The portal is extremely user-friendly and has become a one-stop shop for processing all change of tenancy activity, supporting efficient and consistent void utility management across our portfolio.

HTM have played a key role in improving the way we approach void utility management, particularly in relation to void utility supplies. Their proactive support, tailored reporting, and operational guidance have strengthened our internal processes and given our teams real confidence. This partnership has added clear value to our operations.”

“We have seen an improved turnaround of energy provision within voids with less onus on our void teams.”

“I have seen brilliant results since working with Helpthemove. They have made it incredibly easy and have basically taken the whole job over!” “We were having a lot of difficulty with different energy providers, and the whole process was extremely confusing and time-consuming.” Emmy also noted “This will really help in the long run” highlighting the long-term benefits that Helpthemove’s services are bringing to P3 Charity.  

“I needed to amend a move in and move out. I spoke to Gabrielle at first. She was very helpful and informative and was happy to help resolve my issue. I also spoke to Simone Livesey who took over from Gabrielle as she was on a break. Resolved my enquiry promptly. Very happy with the communication and very professional.”

“Very good company, really helpful.”

“Helpthemove offer an easy-to-use portal and service which is user friendly, saves time & helps keep a clear record of communications to suppliers. They are always prompt, polite & informative with their responses.”

“The support provided whenever I have had a query has been quick, and given in a positive and enthusiastic way.”

“Quick and straightforward!”

“Very helpful and saves a lot of admin time.”

“We were having ongoing issues with our previous utility portal, with utility bills etc. Since moving to the Helpthemove portal, we do not have issues regarding tenants utility accounts being closed at the end of the tenancy, or set up prior to the new tenancy commencing. The Helpthemove team are very responsive, and have assisted us where needed. Highly recommend!”

“Very fast and good communication with everyone in their team. Simple things like messages getting taken and getting a direct call back from the team. Service is always 10/10. Friendly staff who are always ready to help.”

“Helpthemove has proven to be an invaluable partner in managing utilities for our numerous apartments. The streamlined process, enhanced by their strong relationships with utility providers and a user-friendly dashboard, has significantly improved our efficiency. Additionally, the dedicated and responsive support team, particularly Ayesha and Karl, have been instrumental in resolving complex issues swiftly and effectively.”  

"We wholeheartedly recommend Helpthemove to any social housing provider grappling with utility notification challenges in void properties. Their professional, streamlined service is a game-changer in this field, offering invaluable time-saving benefits and ultimately contributing to the success and sustainability of our tenancies. The impact of Helpthemove’s intervention has been transformational. Our transfer of supplies is now expedited, and the process of dealing with objections has become more streamlined. This has directly improved our team’s productivity, reduced vacancy periods, and minimised rental loss.”

“We had a very informative training session with Gerry, all of our questions were answered and explained in detail, Gerry made sure that any issues we were having were resolved and was very open to constructive feedback. The team is very responsive if you need to speak to them, the chat function is very handy. Since starting to use Helpthemove we have noticed a massive difference in the efficiency of receiving void bills which makes the transition between tenancies much smoother”