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Void Management Software
for Social Housing

Supporting housing associations and councils to improve
efficiency and reduce void turnaround times.

Meet your goals to
reduce void periods

Eliminate unnecessary delays with the support of our digital debt clearance service and extended team of experts at our energy partner. We’re here to help you renovate and relet as quickly and efficiently as possible.

Keep maintenance
teams busy and focused
on what they do best

Know who the energy supplier is when you get the keys back. Resolve energy meter debt arrears in as little as two hours*. Start gas safety checks on day one. Arrange engineer visits without having to be on site.

Stop overpaying for void energy consumption

Install smart meters and automate meter reading so you pay an accurate bill for your period of responsibility and ensure tenant accounts are set up correctly from the first day of their tenancy.

One bill, one payment
– keep it simple

Correctly assign void energy costs to the correct cost centre. Receive a consolidated statement for all void properties to reduce admin and pay in a single transaction.

Keen to go green?

Our energy partner can help you take steps towards meeting your organisation’s ESG goals.

FAQs

Got some questions? We’ve got answers!

How can I clear debt on a prepayment meter?

Via our digital debt clearance feature. Having understood the pain that often accompanies debt clearance needs from our social housing clients, we evolved our offering to provide a solution which typically enables meter resets in 2-4 hours.

How do I order blank keys/cards for prepayment meters?

When you join we’ll talk you through all the added benefits of the service. You’ll have direct access to a dedicated HTM Team at our energy partner who will be able to assist with provision of bulk keys/cards stock and much more.

How long does it take to switch supply to your preferred energy supplier?

c.5 days. Ofgem recently introduced faster switching which has reduced the lead times for energy suppliers to gain supplies from 21 days down to as little as 5 days. Not all suppliers are achieving 5 days yet.

How will I know if the property energy supply has switched successfully?

We’ll let you know. Your account dashboard will display switch results at a property level. We request detailed outcome reporting from our preferred energy supplier. This equips us with the information you need and enables us to optimise opportunities to switch the energy.

How will the preferred energy supplier bill us for any void periods?

If you are a portfolio landlord or receive and process the bills on behalf of your landlords, you will have access to consolidated billing. This provides you with a single monthly digital statement for your managed portfolio void energy consumption. This is reported by property, with all the detail of a paper bill. You will have the option to pay a single sum for all properties in a single transaction, removing the need to log into each individual landlord account.

If your landlords are responsible for receiving and processing the bills, a paper bill for their rental property will be issued to them at their personal home address.

Got more questions?

Get in touch, and we’ll be happy to answer them.

Interested in streamlining your admin?

Book a demo with our dedicated team.

Book a demo

Learn how our software can enhance the service you offer to your landlords and tenants

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