Managing utilities and local authority admin around every move-in and move-out is one of the most time-consuming parts of running a letting agency. For Dwello Property Ltd, a Glasgow-based letting agent, that admin burden was eating into time that property managers could otherwise spend supporting tenants and landlords. Here’s how working with Helpthemove changed that.
Before working with Helpthemove, Dwello’s team were managing communications with multiple utility providers and local authorities manually, a process that was highly time-consuming and administratively demanding.
Furthermore, as every local authority has its own set of requirements each time a tenancy starts or ends, the time spent completing council tax admin was a resource drain. Especially for a growing letting agency, keeping track of different channels and requirements was a constant drain on time and attention.
“Managing communications with multiple utility providers and local authorities was highly time-consuming and administratively demanding. Each local authority had its own process, using different channels such as portals or email to request information when tenancies started or ended.” — David Gibb, Operations Director, Dwello Property Ltd
David’s relationship with Helpthemove started at a previous agency where he carried over contact with Gerry Black, knowing that Gerry and the wider Helpthemove team understood the day-to-day pressures facing letting agents. David has been using Helpthemove for around five years across a couple of different agencies, and Dwello has now been a client for around 15 months.
That existing trust made it straightforward to go a step further this time and meant that our team were able to build an API integration between Helpthemove and Dwello’s CRM, automating a process that had previously relied on manual notifications.
“Having worked with Gerry Black previously, I knew he understood the challenges we faced as a letting agent. Together with the wider Helpthemove team, we progressed an API integration with our CRM, which has since automated the process for us.” — David Gibb, Operations Director, Dwello Property Ltd
Since the integration went live, Dwello has seen a significant reduction in incorrect bills from utility providers and local authorities, a direct result of information being passed through accurately and automatically. Property Managers no longer need to manually notify suppliers or councils at the start and end of every tenancy, freeing them up to focus on the more urgent, hands-on parts of the move-in and move-out process.
“We’ve seen a significant reduction in incorrect bills from utility providers and local authorities. It has also saved our Property Managers considerable time, as they no longer need to manually notify suppliers or councils, allowing them to focus on more urgent aspects of the move-in and move-out process.” — David Gibb, Operations Director, Dwello Property Ltd
The value of working with Helpthemove goes beyond the technology itself. He points to the direct support from the Helpthemove team, and from Dwello’s dedicated contact at OVO, as a key part of the partnership.
“I would also highlight the direct support we receive from the Helpthemove team and our dedicated contact at OVO. They understand the challenges we face as a letting agent and are always willing to help, whether we need a meter reset or support querying a bill.” — David Gibb, Operations Director, Dwello Property Ltd
That combination of a strong CRM integration and a responsive, knowledgeable support team is what has made the partnership work for Dwello — reducing errors, saving time, and giving Property Managers back the headspace to focus on their tenants and landlords.
Is your agency spending too much time chasing utility providers and local authorities?
Find out how Helpthemove can automate the process for your team, just as it has for Dwello Property Ltd. Get in touch to see how we can help.
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