Skip to content

10 Years of Innovation: The Evolution of Helpthemove and its Utilities Notification Technology

Lucy Day

Marketing & Communications Executive

13 June 2024

Helpthemove has been at the forefront of revolutionising utility management for a decade. Our mission is to make property management effortless for letting agents, social housing providers, and BTR landlords through innovative utility notification technology. As we celebrate our 10-year milestone, we reflect on our journey and the significant advancements we’ve made.

HTM Old Logo

The Early Days

Helpthemove was founded with a clear vision: to simplify the process of utility management. Initially, we faced challenges in establishing our market presence and fine-tuning our technology to meet the unique needs of our clients. “In the early days, gaining the trust of large clients was a significant hurdle. We had to prove the reliability and efficiency of our solution through relentless dedication and continuous improvement,” recalls Rachael Braddick. “Our first product launch was met with encouraging feedback, confirming the market need for a streamlined solution.”

HTM - First Office

Innovations Over the Decade

Over the past ten years, our utility notification software has evolved significantly. We prioritised automation and ease of use, providing a free-to-use model that has had a substantial impact on letting agents, social housing providers, and BTR landlords. By listening to customer feedback, we continuously improved our technology, ensuring it met the growing demands of our users. Our dedication to innovation has been recognised with several industry awards, including the Big Chip Awards’ Best Start-up in 2017 and Northern Tech Awards 2024’s Top 100 League Table.

Specialised Services

Our specialised services, such as our void energy solution, have set us apart. We ensure void bills are directed correctly, avoid supplier call queues, and provide access to energy meter engineer support. Our tailored solutions, like the 24-hour debt clearance, help meet goals for reducing void turnaround times. The introduction of our Landlord Energy Credit benefit, offering up to £55* in credit backdated to November 2023, has been a game-changer, providing significant value to landlords and property management teams.

Customer-Centric Approach

Service excellence is at the heart of Helpthemove. We thrive on customer feedback, which drives our innovation and helps us build stronger partnerships with industry leaders. These collaborations enhance our solutions, ensuring we deliver the best possible service to our clients.

We are particularly proud of our ability to resolve issues swiftly, as one satisfied customer noted: “I needed to amend a move in and move out. I spoke to Gabrielle at first. She was very helpful and informative and was happy to help resolve my issue. I also spoke to Simone Livesey who took over from Gabrielle as she was on a break. Resolved my inquiry promptly. Very happy with the communication and very professional.”

Transitioning to Helpthemove’s online portal from other providers has significantly improved our clients’ experiences. As one customer shared, “We were having ongoing issues with our previous utility portal, with utility bills etc. Since moving to the HTM Portal, we do not have issues regarding tenants’ utility accounts being closed at the end of the tenancy or set up prior to the tenancy commencing. The HTM team are very responsive and have assisted us where needed. Highly recommend!”

These testimonials underscore our unwavering dedication to providing exceptional service and maintaining strong, responsive communication with our clients. At Helpthemove, our customers are at the heart of everything we do, inspiring us to continually enhance our services.

Where We Are Now

Today, Helpthemove has grown significantly, both in team size and infrastructure. Our dedicated three-story office building houses a team of 55 (growing month on month) talented individuals, all working towards a common goal of enhancing our utility notification technology and delivering exceptional service to our clients. This growth not only reflects our achievements, but also our ability to adapt to the ever-evolving needs of the industry.

HTM Office

The Future of Helpthemove

Our commitment to innovation remains unwavering as we look to the future. We plan to expand our services, adapting to new market demands and continuing to support our clients with cutting-edge solutions. “We’re dedicated to maintaining an upward trajectory, leveraging technology and our expertise to stay ahead of the curve. Our goal is to anticipate and meet the evolving needs of our customers,” says Rachael Braddick. As we grow, we will continue to prioritise the needs of our clients, ensuring that our services are always aligned with their evolving requirements. With a clear vision and a passion for excellence, Helpthemove is poised for a future of sustained growth and success.

Celebrating a Decade of Success

In ten years, Helpthemove has grown to over 55 staff members, serves over 1,000 clients, and manages more than 500,000 properties. We’d like to thank all of our customers and partners for their ongoing support. “Reflecting on our journey, I feel immense pride in what we’ve achieved together. Our success is a testament to the dedication and hard work of our incredible team and the trust our clients have placed in us,” says Stephen Henesy. Rachael Braddick adds, “To our team, past and present, thank you for your contributions. Here’s to sharing the successes of the next 10 years and beyond!”

To Wrap it Up

Helpthemove’s mission is to make property management effortless, and our vision for the future is bright. We invite new clients to join us and benefit from our innovative services as we celebrate 10 successful years. By leveraging continued innovations and maintaining our customer-centric approach, Helpthemove aims to continue to lead the way in utility notification technology. Here’s to another decade of success and growth!

*Terms and conditions apply. Up to £55 value calculation: Up to 30 days standing charge clearance, plus up to £15 maximum clearance per energy meter (£15 maximum for electric and £15 maximum for gas). Applicable to only landlord bills where OVO is the supplier and the change of responsibility has been processed via Helpthemove. Estimated standing charge clearance value limited to Ofgem unit prices of 53p/day for electricity and 30p/day for gas as at 1st Jan 2024.

Book a demo

Learn how our software can enhance the service you offer to your landlords and tenants

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Interested in streamlining your admin?

Book a demo with our dedicated team.