Helpthemove’s Marc O’Driscoll Talks Technology, Tenant Retention, and the Future of Lettings on Reposit’s Podcast

In Reposit’s latest episode of their recurring podcast series Rethinking Rentals, Marc O’Driscoll, Head of Sales at Helpthemove, sat down with Gurman Bains, and shared his insights on how technology is reshaping the lettings industry. From enhancing tenant retention to streamlining utility notifications, Marc provided a look at the challenges and opportunities within the sector, and how Helpthemove are addressing them.

Harnessing Technology for Greater Efficiency

Technology’s role in enhancing operational efficiency was a key topic. Marc spoke of how Helpthemove’s solutions have transformed property management by automating time-consuming processes. “Before they used us, they were doing all of this work manually, and it was inconsistent, a headache, and time-consuming. It affected morale in the office,” Marc noted. “[our platform] hasn’t just given that agent time back to do their day job, it’s also made the morale in the office positive because people aren’t wasting time on the phone to different providers.”

Success Stories: Real-World Impact

Something we pride ourselves on at Helpthemove is the fact that feedback from our clients consistently highlights the reduction in workload and the increased efficiency brought about by their solutions. “The reduction of workload is the key message there. A lot of feedback we get is very much around the efficiency and the trust in our process,” Marc outlined.

This trust is critical in an industry where efficiency and reliability are paramount. Marc noted that clients feel they can offer exceptional service to their own customers thanks to Helpthemove’s technology. “There’s a consistent theme of positivity—our landlords and letting agents feel they’re providing an outstanding service by using technology in the right way.”

Looking Ahead: Agility and ESG in Property Management

As the property management landscape evolves, Marc stressed the importance of staying agile and responsive to new trends. Helpthemove is committed to continually adapting its technology to meet the dynamic needs of the industry.

“We have to listen to our customers and work on the basis of continued agility with our technology,” Marc asserted. This adaptability is crucial not only for meeting current demands but also for addressing future expectations.

Marc also highlighted the growing focus on ESG goals within the property management sector. “We see a real future in organisations really wanting to understand more about ESG and the efficiency of energy, and we see ourselves playing a big part in that market moving forward,” he said.  

Navigating a Competitive Market

The conversation also touched on the intensifying competition within the property management sector. Marc noted, “The strongest reputation and offering that the agents have, the better for the agent. It’s becoming more competitive than ever, and we have to open up to that challenge.”

With increasing pressure to reduce void periods and meet tenant expectations, Helpthemove’s solutions are designed to ensure smooth transitions and timely notifications, helping agents stay ahead in a crowded market. “There’s continuous pressure to reduce void periods, and we support that,” Marc added.

Trust and Brand Image

To round off, Marc spoke to the importance of trust and brand image in the industry. “You want to be in a safe pair of hands, you want to be with an organisation that does something really well and has the credibility to do that job well for you,” he said. Ensuring simplicity and positive outcomes is central to Helpthemove’s approach, contributing to our strong reputation.

Thank you to Reposit for having us! If you’d like to listen to further episodes in their Rethinking Rentals series, pay them a visit here.